{"id":238801,"date":"2023-10-18T15:29:56","date_gmt":"2023-10-18T15:29:56","guid":{"rendered":"https:\/\/lovemainstream.com\/?p=238801"},"modified":"2023-10-18T15:29:56","modified_gmt":"2023-10-18T15:29:56","slug":"most-brits-say-theyre-unhappy-with-customer-service-at-big-retailers-and-miss-personal-touch-of-smaller-shops-the-sun","status":"publish","type":"post","link":"https:\/\/lovemainstream.com\/lifestyle\/most-brits-say-theyre-unhappy-with-customer-service-at-big-retailers-and-miss-personal-touch-of-smaller-shops-the-sun\/","title":{"rendered":"Most Brits say they're unhappy with customer service at big retailers – and miss personal touch of smaller shops | The Sun"},"content":{"rendered":"
A STUDY has revealed Brits are unhappy with customer service at big retailers – and miss personal touch of smaller shops.<\/p>\n
The survey commissioned by Tyl by NatWest found loyalty to small businesses has shifted during the cost-of-living crisis.<\/p>\n
<\/p>\n
Results showed nearly half of shoppers choose to shop wherever they can get the best value, regardless of retailer size.<\/p>\n
Research of 1,500 adults who shop at small businesses revealed three quarters of those choose larger retailers because of cost efficiencies.<\/p>\n
While 38 per cent have cited limited access to smaller shops locally as the reason for going elsewhere.<\/p>\n
However, more than half found themselves lacking customer service and struggled to find an employee to help with a query.<\/p>\n