{"id":237539,"date":"2023-10-03T09:03:48","date_gmt":"2023-10-03T09:03:48","guid":{"rendered":"https:\/\/lovemainstream.com\/?p=237539"},"modified":"2023-10-03T09:03:48","modified_gmt":"2023-10-03T09:03:48","slug":"warning-to-households-with-smart-meters-over-switching-providers-are-you-affected-the-sun","status":"publish","type":"post","link":"https:\/\/lovemainstream.com\/lifestyle\/warning-to-households-with-smart-meters-over-switching-providers-are-you-affected-the-sun\/","title":{"rendered":"Warning to households with smart meters over switching providers – are you affected? | The Sun"},"content":{"rendered":"
When Lisa James checked her smart meter as usual one morning, she was surprised to see a blank screen staring back at her.<\/p>\n
She was no smart meter obsessive, but had got used to checking in on her energy usage and how much she was spending throughout the day. <\/p>\n
<\/p>\n
Mrs James, from Teignmouth in Devon, found it reassuring and it meant she was in control of her spending as a pay-as-you-go energy customer.<\/p>\n
But when the pensioner was switched to Ovo in April this year after Ovo took over the SSE Energy Services brand, she found herself stuck with a broken display screen for almost six months.<\/p>\n
This meant she was unable to monitor her gas and electricity consumption for the whole period – defeating the point of having a smart meter installed.<\/p>\n
It hadn't been her choice to switch providers, but at the time she had been reassured it would be a seamless transfer, so she hadn't really minded.<\/p>\n